William Navarro

William Navarro went above and beyond to ensure the entire process was seamless and stress-free. His professionalism, responsiveness, and attention to detail truly stood out. He was always readily available to answer any questions I had no matter how big or small and took the time to provide clear, thorough explanations every step of the way. His commitment to excellent customer service made the experience both easy and enjoyable!

The known that William had with the process was great! He responded right back with any questions I had or my wife had. William really made things happen everything went very smooth, it was a total pleasure to work with him.

Your encouragement, when we wanted to quit!

Everything, William was so nice . Every question that I had, he had the answer. The time for him to answer it was so amazing. I will refer William and he’s staff to any member on my church and any person that I know is going through this process.

He was always available whenever we had questions or concerns.

Going above and beyond to make sure i made the right decisions

Where do I start. William has always been very helpful. William is the reason I chose Total Mortgage for the purchase of my second house. I had a very pleasant experience when I purchased my first home as well my second. There was never a time I reached out to William and didn't get a response. He walked through the process the whole way. And the whole Total Mortgage team was easy to work with. Thanks for all that you guys did for my family.

I feel very happy with the entire bank process. They helped me, it was very fast. They have a good work team. They helped me with everything I needed. Thank you very much.

The availability no matter the time he always returns the call and would go above and beyond the call.

William Navarro always made himself available no matter what time of day it was, and when things felt overwhelming he was always pleasant and polite and always explained everything that was going on, very helpful and great with communication.